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Procter & Gamble （P&G） customer service in Pakistan operates at the intersection of international corporate standards and rich local cultural traditions. Understanding Pakistani cultural nuances is essential for effective customer engagement in this market.
Pakistani customer service expectations are heavily influenced by traditional values of respect and relationship-building. Customers appreciate personalized attention and prefer resolving issues through direct human interaction rather than automated systems. The concept of \“izzat\“ （honor/respect） plays a crucial role in service interactions.
Language considerations are vital - while English is widely understood in urban centers, Urdu remains the primary language of comfort for most customers. Regional languages like Punjabi, Pashto, and Sindhi may also be relevant depending on the geographic location.
Family-oriented values mean that customer queries often involve multiple household members\“ opinions and needs. Service representatives must be prepared to address concerns that consider the entire family unit rather than just individual consumers.
Religious and cultural sensitivities require careful navigation. Service timing during prayer hours, holiday considerations during Ramadan and Eid, and gender-specific service preferences are important factors in delivering culturally appropriate support.
The blend of modern consumer expectations with traditional values creates a unique service landscape where P&G must balance digital efficiency with the human touch that Pakistani customers value deeply. |
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发表于 2025-10-29 04:11:02